Terms and Conditions

Travel arrangements and prices detailed on this www Internet site are provided and coordinated by My Place Real Estate. My Place Real Estate has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.

Sales of services as contained in this publication are made by My Place Real Estate, only as an agent for the person, business or company providing the services. My Place Real Estate does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.

All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

My Place Real Estate Pty Ltd reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to sales@myplacerealestate.com.au.au or sent via postal mail to:

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
My Place Real Estate Pty Ltd collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with www.myplaceholidays.com.au.
• Contact any of our sales representative, property manager or any staff at My Place Real estate, via phone or email.
My Place Real Estate Pty Ltd collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

My Place Real Estate Pty Ltd uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.myplaceholidays.com.au or www.myplacerealestate.com.au may be used to:
• Purchase My Place Real Estate Pty Ltd products or services
Information collected when you purchase from My Place Real Estate Pty Ltd is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

My Place Real Estate Pty Ltd does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers/provider
My Place Real Estate Pty Ltd provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although My Place Real Estate Pty Ltd offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on My Place Real Estate Pty Ltd.
• Legal obligations
My Place Real Estate Pty Ltd may be required by law to disclose information provided by you to My Place Real Estate Pty Ltd for the purposes of obtaining products or services from My Place Real Estate Pty Ltd. My Place Real Estate Pty Ltd may also disclose information against someone who poses a threat to My Place Real Estate Pty Ltd’s interests (such as customer fraud) or whose activities could cause harm to others.

My Place Real Estate Pty Ltd believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to My Place Real Estate Pty Ltd in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by My Place Real Estate Pty Ltd please contact us.

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Payment is due within 72 hours of receiving written confirmation from My Place Real Estate when operator is not set up for immediate confirmation. Please proceed to our "Secure Payment" form to submit credit card details when you are requested to do so to complete your booking and receive immediate confirmation.

For all Bookings: whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$33.00 (inc GST) administration fee in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control. Please view the operator's cancellation and indemnity policy before paying for your booking.
Service Provider’s cancellation policy:
A fee of $30 applies upon cancellation in respect of all confirmed bookings. Provided that cancellation occurs a minimum of 30 days prior to the scheduled arrival date a full refund less $30 cancellation fee will be given.
If less than 30 days notice is given the deposit will not be refunded. For bookings during school or public holidays if less than 30 days notice is given payment will not be refunded except in respect to dates which are rebooked.
*****PLEASE NOTE: ROOMS MAY BE LOCKED OFF AND NO BEDDING PROVIDED TO GUESTS NOT BOOKED IN OR PAID FOR SO PLEASE MAKE SURE THE NUMBER OF GUESTS BOOKED IN IS CORRECT TO AVOID ANY INCONVENIENCE********

Tours

This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or it may describe activities which are inherently dangerous.

My Place Real Estate makes no representations of fact, nature, quality and suitability about any or all of the activities promoted on this site and user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity. Any access of this site by the user is entirely at the users own risk and My Place Real Estate shall not be responsible for the propagation of computer worms or viruses transmitted from the site.